Returns & Replacements
At Discount Dungeoneering we do not accept returns under any circumstance. Please make sure that your purchase is what you want and the scale is appropriate for your use cases. All products are checked for quality before shipping and are packed thoroughly to limit damage due to shipping. If you are unsatisfied with your purchase, please contact us directly.
If the item is damaged or unusable due to our processes/procedures, we will either ship you a replacement or approve a refund/partial refund of the item(s) in question. Your refund will be processed by the next day, and a credit will automatically be credited to your original payment method within 30 days. You may request a refund be supplied in the form of store credit instead of a monetary refund.
**You must inform us of the damaged item within 3 days of delivery to be eligible for replacement/refunding.**
Discount Dungeoneering offers replacements for minis that arrived damaged.
We only offer replacements if informed about the damaged mini within 3 days of you order being delivered. If more than 3 days have passed then we are sorry but there is no way to ensure the customer hadn't damaged the miniature themselves. We require photographic proof of the damaged mini(s) and the packaging the item(s) were delivered in when undergoing a replacement request.